Effective Date: July 31, 2024
At Leefr we take data protection seriously. Privacy and information security are at the heart of Leefr. This Privacy Policy Statement describes the key principles and practices we abide by in order to ensure your privacy is respected while using our services.
Leefr is a digital platform owned and operated by Gauvans Pvt. Ltd. (“Gavaansh”, “we”, “our”, or “us”), a company registered in India. Gauvans is the data controller responsible for processing the personal data of users of the Leefr mobile application, website, and related services (collectively, the “Leefr Services”).
In this Privacy Statement, “User” or “you” refers to individuals who use or interact with Leefr Services, including our customers, app users, delivery recipients, and representatives of customer organizations. Our Privacy Statement explains, for example, the types of personal data we process, how we process the personal data and how you may exercise your rights as a data subject (for example, right to object, right of access)
This Privacy Statement may be updated from time to time in order to reflect the changes in data processing practices or otherwise. You can find the current version on the Website. We will not make substantial changes to this Privacy Statement or reduce the rights of the Users under this Privacy Statement without providing a notice thereof.
Gauvans Pvt. Ltd.
GSTIN: 09AAICG5349K1Z3
Correspondence address: Ground Floor, Mai Bazaar, HARSAON, Vinayak Palace, PLOT no 298/1, Raw Fitness Academy, Harsaon, Ghaziabad, Uttar Pradesh, 201001
Email address: support@gauvans.in
Data protection officer: Gauvans has appointed a data protection officer who you can reach through the above contact details or by sending e-mail to privacy@gauvans.in
We process personal data only to the extent necessary and appropriate for specific purposes. The personal data we collect and process generally falls into two categories: User Data and Usage Data.
User Data
User Data refers to personal data that is collected directly from you or, where applicable, from a Customer Organization on whose behalf you are using the Leefr Services (“Customer Organization”).
We may collect User Data in several ways — for example, after entering into a service agreement with a Customer Organization, when a user registers for the Leefr Services, subscribes to a newsletter, or fills out a form. We also collect transaction and payment details for purchases made through Leefr Services.
User Data necessary for using the Leefr Services
We collect and process the following personal data as necessary to:
After a service agreement is concluded with a Customer Organization, we may receive your full name and email address from them.
When you register for Leefr Services and create a user account, you are required to provide:
User Data you provide voluntarily or during use
To enhance your experience with Leefr Services, you may optionally provide:
Additional Voluntary Information
We may also process the following information you voluntarily share:
Usage Data
Usage Data arises from User interactions with the Leefr Services. Although we do not normally use Usage Data to identify you as an individual, you can in certain circumstances be identified from it, either alone or when combined or linked with User Data. In such situations, Usage Data can also be considered personal data under applicable laws and we will treat such data as personal data.
We may automatically collect the following Usage Data when you visit or interact with the Leefr Services:
For details on how to control advertising and analytics identifiers on your device, see below under the section “Cookies and other technologies”.
Cookies and other technologies
We utilize cookies and other identification technologies for several purposes, including authenticating users, storing information about You (on Your device or in Your browser cache), tracking Your usage of Our services and the Platform, remembering user preferences and settings, assessing the popularity of content, delivering and evaluating the effectiveness of advertising campaigns, analyzing site traffic and trends, and gaining insights into the online behaviors and interests of individuals who avail Our services. Following are the indicative list of cookies and Leefr retain the right to utilize similar and other cookies for the purpose specified hereinbelow:
| Category | Description | | ----------- | ----------- | | Strictly Necessary cookies | These cookies are necessary in order to enable You to access the website and its features and to provide services to You. | | Performance Cookies | These cookies allow Us to employ data analytics so We can measure and improve the performance of Our website and provide more relevant content to You. We and Our partners may use these cookies to improve and understand Your usage of the Products and services. | |Functionality Cookies|These cookies allow a site to remember choices You make (such as Your username, language or the region You are in) and provide more enhanced, personal features. These cookies cannot track Your browsing activity on other websites. They don’t gather any information about You that could be used for advertising or remembering where You have been on the Internet outside Our site.| |Security cookies|These cookies are used to enable security features to help Leefr safe and secure.| |Advertising and social media cookies|Advertising and social media cookies (including web beacons and other tracking and storage technologies) are used to (1) deliver advertisements more relevant to You and Your interests; (2) limit the number of times You see an advertisement; (3) help measure the effectiveness of the advertising campaign; (4) re-targeting to Leefr websites/information and (5) understand people’s behavior after they view an advertisement. They remember that You have visited a site and quite often they will be linked to website functionality provided by the other organization. This may impact the content and messages You see on other websites You visit.|
Do We use Third Party Cookies?
We engage various service providers who may set cookies on Your device on Our behalf when You visit the Platform, enabling them to provide the services they offer. Additionally, when You visit the Platform, You may receive cookies from third-party websites or domains. Further information regarding these cookies can typically be found on the respective third party’s website.
Additional Information About Third Party Analytics in use on Our Platform:
| Syntax | Description | Purpose | Vendor statement| | ---------------------- | ----------- |-----------------------------------|------- | | Facebook Connect | Meta | Ads management | Link | | Instagram | Meta |Advertising / conversion tracking | Link | |Google Analytics | Google | Vistor and usage analytics | Link |
How can I control Cookie Preferences? Most internet browsers are initially configured to automatically accept cookies. However, You can modify Your settings to block cookies or to notify You when cookies are sent to Your device. There are several methods available to manage cookies. For more details on how to adjust or modify Your browser settings, please consult Your browser's instructions or help section.
Disabling the cookies We use may affect Your experience on the Platform. For instance, certain areas of the Platform may become inaccessible, You may not receive personalized content, or You may be unable to log in to specific services or programs, such as forums or accounts.
If You use multiple devices to access the Platform (e.g., a computer, smartphone, tablet), You will need to ensure that each browser on each device is set according to Your cookie preferences.
Cookie Preferences. The browser settings for changing Your cookies settings are usually found in the 'options' or 'preferences' menu of Your internet browser. In order to understand these settings, the following links may be helpful. Otherwise, You should use the 'Help' option in Your internet browser for more details.
More information. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit About Cookies.
We process personal data only to the extent necessary and appropriate for the specific processing purposes. Please note that one or more of the following purposes and legal grounds may apply simultaneously..
Firstly, Leefr processes your personal data to perform our contractual obligations towards you or the Customer Organization, for example, to the extent necessary to:
We process your personal data to the extent necessary and based on legitimate interest, for example, to:
While processing your personal data for the purposes of providing Leefr Services to you as well as other purposes stated above we may use automated means in processing that may also include automated decision-making.
Further, we may process your personal data to administer and fulfill our legal obligations. This includes data processed for complying with our bookkeeping obligations and providing information to relevant authorities such as tax authorities or law enforcement authorities in accordance with mandatory legal provisions.
In some parts of the Leefr Services, you may be requested to grant your consent for the processing of personal data. For example, within Leefr App you may manage your marketing and other permissions. If processing of your personal data is based on your consent, you may withdraw it at any time by contacting us or amending the respective consent setting for example within the Leefr App.
The Personal Information We process may be transferred to countries outside Your current location. For instance, We may transfer Your information to locations where some of Our Service Providers/Processors are based. We will take steps to ensure that the Users’ personal data receives an adequate level of protection in the jurisdictions in which they are processed. We provide appropriate and adequate protection for the transfers of personal data to countries outside India through a series of agreements with our service providers
More information regarding the transfers of personal data may be obtained by contacting us on any of the addresses indicated above.
We only share your personal data within the organization of Leefr if and as far as reasonably necessary for the purposes of this Privacy Statement.
We do not share your personal data with third parties outside of Leefr’s organization unless one of the following circumstances applies:
For the purposes set out in this Privacy Statement and to authorized service providers
To the extent that third parties (such as the restaurants, merchants or retailers which provide your order, our ride partners who deliver your order and Customer Organization which may pay your order) need access to personal data in order for us to perform the Leefr Services or for other legitimate reasons, we provide such third parties with your data. As an example, we may share your phone number with the Partner you ordered from if it's necessary, for example, for asking you whether you accept a replacement product in the order or to inform you that an item is missing from your order or for any special request clarifications.
Furthermore, we may provide your personal data to authorized service providers who perform services for us (including data storage, accounting, analytics, sales and marketing and payment fraud prevention) to process it for us and to payment service providers to process your payments to us.
When data is processed by third parties on behalf of Leefr, Leefr has taken the appropriate contractual and organizational measures to ensure that your data are processed exclusively for the purposes specified in this Privacy Statement and in accordance with all applicable laws and regulations and subject to our instructions and appropriate obligations of confidentiality and security measures.
Please bear in mind that if you provide personal data directly to a third party, such as through a link in the Leefr Services, the processing is typically based on their policies and standards.
With Partners for the performance of Leefr Services
To the extent that third parties, such as the Partners which prepare, sell and/or deliver your order, our courier partners who deliver your order and Customer Organization which may pay your order, need access to personal data in order for us to perform the Leefr Services, we provide such third parties with your data.
We provide the Partner and where applicable with personal data necessary to fulfill your order. Depending on the Partner’s role this may include your name, delivery address and data relating to your purchase, including venue details, order number, time of order and delivery, delivery method, ordered products, comments and feedback that you've given about the order. Such data is shared for enabling the Partner to provide the order including, where applicable, picking up the products in the store, ensuring the quality of the Partner's service and product selection available at Leefr as well as complying with Partner's legal obligations. Where Partner processes such details for purposes of fulfilling its own rights and obligations, such as its legal obligations towards you, Partner is independent controller of the Personal Data and responsible for the lawfulness of its processing operations.
We may also share your phone number and name with the Partner you ordered from if it's necessary, for example, for asking you whether you accept a replacement product in the order or to inform you that an item is missing from your order or for any special request clarifications or other necessary purposes related to completing the order. For deliveries that are performed by our merchant partners themselves we may also share your delivery address and phone number with those Partners.
For legal reasons and legal processes
We may share your personal data with third parties outside Leefr if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, crime, security or technical issues; and/or (iii) protect the interests, properties or safety of Leefr, the Users or the public as far as in accordance with the law. When possible, we will inform you about such processing.
For other legitimate reasons
If Leefr is involved in a merger, acquisition or asset sale, we may transfer your personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all the Users concerned when the personal data are transferred or become subject to a different privacy statement.
With your explicit consent
We may share your personal data with third parties outside Leefr when we have your explicit consent to do so. You have the right to withdraw this consent at all times free of charge, for example, by contacting us.
Leefr does not store your personal data longer than is legally permitted and necessary for the purposes of providing the Leefr Services or the relevant parts thereof. The storage period depends on the nature of the information and on the purposes of processing. The maximum period may therefore vary per use.
After a User has deleted their user account personal data may be stored only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping, internal reporting and reconciliation purposes.
We assess regularly the storage period for personal data to ensure the data is stored only for the necessary time period.
Right of access
You have the right to access and be informed about your personal data processed by us. We give you the possibility to view certain data through your user account with the Leefr Services or request a copy of your personal data by contacting us.
Right to withdraw consent
In case the processing is based on a consent granted by the User, the User may withdraw the consent at any time free of charge. Withdrawing a consent may lead to fewer possibilities to use the Leefr Services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to rectify
You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed by contacting us. You can correct or update some of your personal data through your user account in the Leefr Services.
Right to erasure
You may also ask us to delete your personal data from our systems. We will comply with such a request unless we have a legitimate ground to not delete the data.
Right to object
You may have the right to object to certain use of your personal data if such data are processed for other purposes than necessary for the performance of the Leefr Services or for compliance with a legal obligation. If you object to the further processing of your personal data, this may lead to fewer possibilities to use the Leefr Services.
Right to restriction of processing
You may request us to restrict processing of personal data for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data. This may however lead to fewer possibilities to use the Leefr Services.
Right to data portability
You have the right to receive the personal data you have provided to us yourself in a structured and commonly used format and to independently transmit those data to a third party.
How to use your rights
The abovementioned rights may be used by contacting Leefr support or sending a letter or an e-mail to us on the addresses set out above, including the following information: the full name, address, e-mail address and a phone number. If you have Leefr account we recommend you contacting us through Leefr support as that allows us to identify you more easily. We may request the provision of additional information necessary to confirm the identity of the User. We may reject or charge requests that are unreasonably repetitive, excessive or manifestly unfounded.
The User has the right to prohibit us from using the User’s personal data for direct marketing purposes, market research and profiling made for direct marketing purposes by contacting us on the addresses indicated above or by using the functionalities of the Leefr Services or the unsubscribe possibility offered in connection with any direct marketing messages.
We use administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Measures include for example, where appropriate, encryption, pseudonymization, firewalls, secure facilities and access right systems. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, availability, resilience and ability to restore the data. We regularly test the Leefr Services, systems, and other assets for security vulnerabilities. Furthermore, access to personal data by employees of Leefr is restricted and access is subject to what is necessary for purposes of the employee’s work assignments.